Terms of service

This website is operated by Stitch Studio. Throughout the site, the terms “we”, “us”, and “our” refer to Stitch Studio. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

If you do not agree to all the terms and conditions stated here, you may not access the website or use any services.

Handmade Products

All products sold by Stitch Studio are handmade crochet garments.

Due to the handmade nature of our products:

• Slight variations in color, texture, size, or stitching may occur.
• Each item is unique and not factory-produced.
• Minor differences from product photos should be expected and do not constitute defects.

By purchasing from Stitch Studio, you acknowledge and accept these natural variations.

Product Care

Crochet garments require proper care to maintain their quality.

Customers are responsible for following the recommended care instructions provided with the product. Improper washing, drying, or handling may damage the item, and Stitch Studio is not responsible for damage caused by improper care.

Product Information

We strive to display our products and colors as accurately as possible. However, we cannot guarantee that your device’s screen will display colors exactly as they appear in reality.

Product descriptions, sizing, and materials are provided for informational purposes and may vary slightly due to the handmade nature of the items.

Orders and Payment

We reserve the right to refuse or cancel any order placed with us.

We may limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.

Pricing and Availability

Prices for our products are subject to change without notice.

Because our crochet garments are handmade and sometimes produced in limited quantities, certain items may become unavailable at any time.

We reserve the right to discontinue any product without prior notice.

Delivery and Inspection Policy

Customers are required to inspect their orders at the time of delivery while the courier is present.

Customers must open the package and confirm that:

• The correct item was delivered
• The item is not damaged
• The item matches the order placed

Once the order is accepted and the courier leaves, the item is considered delivered in satisfactory condition.

After the courier leaves, the order will not be eligible for return or refund.

If an item is damaged or incorrect, the customer must refuse the delivery while the courier is still present.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By completing a purchase from Stitch Studio, you confirm that you have read and agreed to our return and refund conditions.

Limitation of Liability

Stitch Studio shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products.

Errors and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability.

We reserve the right to correct any errors and update information at any time without prior notice.

Prohibited Uses

You may not use our website or products:

• For unlawful purposes
• To violate any applicable laws or regulations
• To transmit malicious software or harmful code
• To collect personal information of others without consent

Violation of these terms may result in termination of your access to our services.

Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Changes will be posted on this page.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.